We get lots of questions, and this section is devoted to answering some of the most common.
Check back here occasionally, as more questions get answered!Click on the questions below to expand each section.
FAQ - Subscription Based Solutions
What exactly can you do for our business?
How much does your service cost?
How are payments made?
Are payments automatically charged?
All cancellations must be done prior to the billing renewal date. For more information on our cancellations and refund policy, read the refund section on the terms and conditions page.
Is there a setup fee for a new site or other charges?
Occasionally there are some customizations such as paid plugins that will cost extra, but we will always inform you in advance of potential charges, as well as the pluses and minuses of such additions. We are a smaller company, and we make our money by keeping our clients informed and satisfied.
What do you mean by “custom web site”?
Most website companies use standard templates that severely limit how they can design your web site. Also, you might find that what they mean by "custom" is simply a matter of filling out pre-designed templates with your personal information and photos, without having any serious knowledge of HTML, Style Sheets or other important scripts to get your site to function the way you really want it to. (In a few cases, customers are restricted from even using their knowledge to change sites!) We approach things in reverse: we will make you a unique site, one that looks the way you want it to, from custom graphics and design, to layout.
Once your site is complete, we will make it easy to expand and change by offering you time to go over the user panel and functions of your new site.
Do you design mobile apps?
Responsive web design is an approach to web design aimed at optimal viewing. With responsive sites, the design will remain very similar in appearance. Unlike mobile apps, responsive sites have the ability to re-size for various devices, from desktop computers to tablets and mobile phones.
What is the difference between a contract or subscription service?
Our Contract Based Solution grants complete ownership and admin access to the sites files which are purchased by the client. The client has complete ownership of the files and usually maintains their own domain and hosting packages. Purchasing a custom design allows for 6 months of support time after the site is published.In addition:
- A contract agreement must be signed by the client and Tekla Design.
- All design concepts must be approved by client before development can commence.
- Payment arrangements made via mutual agreement.
For more information on our Contract Solutions visit the Contract Overview page.
Do I have to pay for premium plugins?
Yes, clients that request Premium (paid) plugins must purchase the user licence and are also responsible for any/all licence renewals.
Do you outsource?
What is the process of designing my new site?
Once the design concept is worked out, the site development process takes approximately 7 - 10 business days to complete.
All of our sites are developed on our development servers. Once your design is implemented, a preview link to the development site will be emailed to you.
You will then have the opportunity to review the site and make any changes to the site design or content. When you are satisfied with the site, you can approve for us to launch it onto your domain.
*Please note, once a site launches onto it's own domain any site redesigns or layout revisions will cost an extra fee.
How long will it take to set up the site?
Can Tekla Design implement a site layout by another graphic designer?
All photos must be zipped and will not be extracted from any design files created by the designer. Any photo extractions will incur an extra fee.
Do I have to send Tekla Design my monthly updates?
Tekla Design only updates sites as specified by client requests and is not responsible for the content creation of monthly updates.
How long will an update of my content take, once I submit a monthly update?
Online Stores & Restaurant Online Ordering System Information
Is there a setup fee for an Online Store?
What is the process for building an Online Store or Online Restaurant Ordering System
After the site has been set up, we will begin adding the products or menu items.
* All products or menu items listed by Tekla Design on behalf of a client must have all of the required information for each listed item, any item with incomplete information will not be listed.
Store/Restaurant set-up completion varies on the timeliness of the information provided. It is not the responsibility of Tekla Design to gather product information for the store, nor to create user accounts for payment methods. Tekla Design will not be held liable for a non-completed store if clients can not assist in supplying the foregoing.
What do I need to build an Online Store?
- Product Information and Descriptions.
- Product Photos
- Product Cost
- SKU (If Available)
- Shipping Details ( Including weight/height for items that have will have the shipping cost estimated by the UPS or USPS shipping calculator)
- Tax Information ( Include if any State or Local Taxes need to be applied)
- Return Policies
- Account information for UPS, Authorize.net and/or Paypal
How many products do you set up in the store?
How many menu items are included in the Restaurant Online Ordering?
What do I need to build an Online Restaurant Ordering System?
- Item Information and Descriptions.
- Item Photos
- Item Cost
- Delivery Details/Options
- Tax Information/Rate
- Hours of Operation
- Account information for Authorize.net and/or Paypal
This backend is new to me, can Tekla Design train me in how to update my site on my own?
How much control do I have over my site with your service?
Why do I have Editor Status?
What will I be able to add or edit on my site?
Clients with online stores will also be able to add or edit their products or menu items.
How do I add new information to my header or footer section?
How can I make changes to my landing page?
Can you add video to my site?
Can you create a flyer, or other print material for users to download?
Can I have testimonials on my site?
Google Specific Questions
Are you going to list me on Google Business?
Note: Tekla Design does not create Google accounts for clients. Neither will we directly access a clients Google products at any time. It is strictly against our policy to ask for, obtain, or make records of a clients Google login information.
Can you get my site on Goolge's front page?
Can I get access to my site's Goolge Search Console or Analytics?
Tekla Design does not create Google accounts for clients.
Can I use my domain email address to send mail from my Gmail?
This can be a very user friendly way to get around some inline attachment issues (pasting photos into emails) which may occur with domain emails.
Domain & Email
Do you provide domain-based email? Does this include webmail?
How many emails do you provide?
I own my own domain. Can I use your service without giving up my rights to it?
Tekla Design is not responsible for purchase, nor renewal fees of client owned domains. View the Domain Renewal page for more information.
What is this domain renewal registration notice?
Tekla Design does not have registrar login, cost, nor due date information for client owned domains.
For domain renewal information, please contact your domain registrar.
Domains owned by Tekla Design are paid for as part of the business package.
Can Tekla Design redesign my site if I own the domain and host it myself?
Do I have FTP access?
If however, you would like to own your site and have complete file access, we can offer a contract based solution.
How to transfer my domain away from web.com?
External Site Management
What do I get with an External Site Management package?
- Editing Work - ( Editing restricted to user created content)
- Blog set up ( RSS and subscriptions)
- Social Networking Integration
- Site submissions to Yahoo!, Google and Bing
- Google Analytics
- Search Engine Optimization
- A company Facebook and Twitter page integrated onto the site for social media
- 60 minutes of free customer service updates per month
- Back-end site updates & management
- Trouble-Shooting site errors, if you are having problems with your site
Can you update and help with a site I own and host?
Do you offer short term help?
I have various errors after an update. Can you troubleshoot my site?
I need help setting up a new theme. Can you set up this (name of theme) up?
I have a site that I'd like to add a storefront to, do you provide this service?
I just need help installing and setting up a plugin...
Note: While we do help to customize plugins, we only work with documented sources which can be found in the WordPress repository.
Undocumented coding, such as personalized or custom plugins (which are not found in the WordPress repository), are not something we generally work with.
We make every effort to review all plugin documentation, as well as copying all original files before making changes.
Many times, plugin developers or companies are contacted directly for a work-around, since they are most familiar with their code. This is done to insure the functionality of your plugin.
If however, there is no documentation, nor pre-packaged source code, making changes to the site might very easily result in breaking the functions & we don't want that!