We get lots of questions, and this section is devoted to answering some of the most common.
Check back here occasionally, as more questions get answered!Click on the questions below to expand each section.
Subscription billing is run automatically on a reoccurring billing date.
We accept All Major Credit/Debit Cards.We do not accept checks.
All cancellations must be done prior to the billing renewal date. For more information on our cancellations and refund policy, read the refund section on the terms and conditions page.
Occasionally there are some customizations such as paid plugins that will cost extra, but we will always inform you in advance of potential charges, as well as the pluses and minuses of such additions. We are a smaller company, and we make our money by keeping our clients informed and satisfied.
Most website companies use standard templates that severely limit how they can design your web site. Also, you might find that what they mean by "custom" is simply a matter of filling out pre-designed templates with your personal information and photos, without having any serious knowledge of HTML, Style Sheets or other important scripts to get your site to function the way you really want it to. (In a few cases, customers are restricted from even using their knowledge to change sites!) We approach things in reverse: we will make you a unique site, one that looks the way you want it to, from custom graphics and design, to layout.
Once your site is complete, we will make it easy to expand and change by offering you time to go over the user panel and functions of your new site.
Responsive web design is an approach to web design aimed at optimal viewing. With responsive sites, the design will remain very similar in appearance. Unlike mobile apps, responsive sites have the ability to re-size for various devices, from desktop computers to tablets and mobile phones.
Our Contract Based Solution grants complete ownership and admin access to the sites files which are purchased by the client. The client has complete ownership of the files and usually maintains their own domain and hosting packages. Purchasing a custom design allows for 6 months of support time after the site is published.In addition:
- A contract agreement must be signed by the client and Tekla Design.
- All design concepts must be approved by client before development can commence.
- Payment arrangements made via mutual agreement.
For more information on our Contract Solutions visit the Contract Overview page.
Yes, clients that request Premium (paid) plugins must purchase the user licence and are also responsible for any/all licence renewals.
Our sales representatives are apt to discuss all of the basic design procedures. While sometimes it may be possible to speak to a designer briefly, a Design Consultation is scheduled in advance and is arranged after the payment of the service.
Once the design concept is worked out, the site development process takes approximately 7 - 10 business days to complete.
All of our sites are developed on our development servers. Once your design is implemented, a preview link to the development site will be emailed to you.
You will then have the opportunity to review the site and make any changes to the site design or content. When you are satisfied with the site, you can approve for us to launch it onto your domain.
*Please note, once a site launches onto it's own domain any site redesigns or layout revisions will cost an extra fee.
If the client chooses to have a third party designer create a design, it is the responsibility of the designer to hand in a fully responsive mobile layout/design.
All photos must be zipped and will not be extracted from any design files created by the designer. Any photo extractions will incur an extra fee.
Tekla Design only updates sites as specified by client requests and is not responsible for the content creation of monthly updates.
Online Stores & Restaurant Online Ordering System Information
Complete Client Information Page for Building an Online Store or Restaurant Online Ordering
After the site has been set up, we will begin adding the products or menu items.
* All products or menu items listed by Tekla Design on behalf of a client must have all of the required information for each listed item, any item with incomplete information will not be listed.
Store/Restaurant set-up completion varies on the timeliness of the information provided. It is not the responsibility of Tekla Design to gather product information for the store, nor to create user accounts for payment methods. Tekla Design will not be held liable for a non-completed store if clients can not assist in supplying the foregoing.
- Product Information and Descriptions.
- Product Photos
- Product Cost
- SKU (If Available)
- Shipping Details ( Including weight/height for items that have will have the shipping cost estimated by the UPS or USPS shipping calculator)
- Tax Information ( Include if any State or Local Taxes need to be applied)
- Return Policies
- Account information for UPS, Authorize.net and/or Paypal
Complete Client Information Page for Building an Online Store
- Item Information and Descriptions.
- Item Photos
- Item Cost
- Delivery Details/Options
- Tax Information/Rate
- Hours of Operation
- Account information for Authorize.net and/or Paypal
Complete Client Information Page For Making an Online Restaurant Ordering System
Clients with online stores will also be able to add or edit their products or menu items.
Google Specific Questions
Note: Tekla Design does not create Google accounts for clients. Neither will we directly access a clients Google products at any time. It is strictly against our policy to ask for, obtain, or make records of a clients Google login information.
Note: *Tekla Design does not create Google accounts for clients.
*Tekla Design will add Users to our Google Analytics account with the intent of reading and analyzing data.
*Admin privileges are not granted to Tekla Design analytics accounts.
*If Admin privileges are needed, please submit your personal Google Analytics ID to place on your site.
*When using your own Google Analytics, Tekla Design will no longer be responsible for client Search Console.
*Tekla Design will not work on client owned analytics accounts.
*Tekla Design does not work with pay-per-click advertising nor Google Adwords.
Domain & Email
This can be a very user friendly way to get around some inline attachment issues (pasting photos into emails) which may occur with domain emails.
Each email provided is usually 250 MB for a total of 1250 MB space allotment for email per website. While these allotment sizes can be increased, we do not supply unlimited email space.
If you own your domain, in some very rare circumstances we may not be able to provide more than one email.
Tekla Design is not responsible for purchase, nor renewal fees of client-owned domains. View the Domain Renewal page for more information.
Tekla Design does not have registrar login, cost, nor due date information for client owned domains.
For domain renewal information, please contact your domain registrar.
Domains owned by Tekla Design are paid for as part of the business package.
For more information click here.
If however, you would like to own your site and have complete file access, we can offer a contract based solution.
External Site Management
- Editing Work - ( Editing restricted to user created content)
- Blog set up ( RSS and subscriptions)
- Social Networking Integration
- Site submissions to Yahoo!, Google and Bing
- Google Analytics
- Search Engine Optimization
- A company Facebook and Twitter page integrated onto the site for social media
- 60 minutes of free customer service updates per month
- Back-end site updates & management
- Trouble-Shooting site errors, if you are having problems with your site
Note: While we do help to customize plugins, we only work with documented sources which can be found in the WordPress repository.
Undocumented coding, such as personalized or custom plugins (which are not found in the WordPress repository), are not something we generally work with.
We make every effort to review all plugin documentation, as well as copying all original files before making changes.
Many times, plugin developers or companies are contacted directly for a work-around, since they are most familiar with their code. This is done to insure the functionality of your plugin.
If however, there is no documentation, nor pre-packaged source code, making changes to the site might very easily result in breaking the functions & we don't want that!